This Refund Policy explains how payment-related matters may be handled for appliance service requests, including cancellations, completed service, parts, deposits and refund inquiries.
Refund eligibility may depend on the type of payment, the status of the service request, work already performed, parts ordered or installed, and other circumstances connected with the appointment.
This section outlines general conditions that may apply to service charges, appointment cancellations, parts and requests for refunds.
Service charges may apply to diagnostic visits, technician time, labor, parts, materials or other work connected with an appliance service request.
Any amount paid or due may be subject to the service details, work performed and any terms communicated in connection with the appointment.
If you need to cancel or reschedule an appointment, please contact us as early as reasonably possible.
Charges associated with diagnostic work, technician time, completed labor or other services already performed may be non-refundable.
If you believe there is an issue with completed service, contact us so the circumstances can be reviewed.
Parts, materials or special-order items may be subject to separate return, cancellation or refund limitations depending on whether they have been ordered, delivered, installed or used.
Some parts may be ordered specifically for a particular appliance or model.
Installed or used parts may be subject to additional refund limitations.
Returns may depend in part on manufacturer or supplier requirements.
Part-related refund requests may require review of the order and service status.
If you believe a refund should be considered, contact us with information about the service request, payment and reason for the request.
Each request may be reviewed based on the facts of the service, payment status, work performed, parts involved and applicable requirements.
Refunds are not automatic and may depend on the type of payment, work performed, parts involved and the specific circumstances of the service request.
A refund may be considered when there is a payment error, an approved cancellation, a duplicate charge or another circumstance that reasonably supports a refund review.
Refund eligibility may be reduced or excluded when diagnostic work, labor, travel, parts ordering, installation or other service-related costs have already been incurred.
Providing the service date, payment details and a clear explanation of the issue may help us review a refund request.
Duplicate, incorrect or otherwise disputed charges may be reviewed.
Certain payments may be refundable when an appointment is cancelled before service-related costs are incurred.
Other requests may be considered based on the circumstances of the service.
Certain charges may be non-refundable or only partially refundable when work has been completed, costs have already been incurred or parts have been ordered or installed.
Diagnostic or inspection charges may be non-refundable once a technician has attended the appointment and performed the requested evaluation.
Information may also be disclosed when required by law, regulation, legal process or a valid governmental request, or when reasonably necessary to protect rights, safety or property.
Labor charges for work already performed may be non-refundable. Concerns about completed work should be reported so the service circumstances can be reviewed.
A refund request does not automatically cancel payment obligations for valid services already provided.
Charges connected with ordered, delivered, installed or used parts may be subject to return restrictions, restocking requirements or other limitations.
If you believe a payment should be reviewed, contact us with enough information to identify the service and understand the reason for your request.
Please include your contact information, service date or appointment details, appliance information when relevant, and a short explanation of why you are requesting a refund.
Additional information may be requested if it is reasonably necessary to verify the payment or review the service circumstances.
Submitting a refund request does not mean that a refund will automatically be approved.
Submit the refund question through the available website contact options.
Include information that helps identify the appointment, payment or appliance service.
The circumstances of the payment and service may be evaluated before a decision is made.
If approved, processing time may depend on the original payment method or payment provider.
These additional provisions address payment providers, policy updates and the effect of other service terms on refund requests.
Payments may be processed through third-party payment providers or financial institutions.
Processing times, reversals, posting dates and other payment-provider procedures may affect when an approved refund appears on an account.
This Refund Policy may be updated from time to time to reflect changes in payment practices, service procedures, business operations or legal requirements.
Updated terms may be posted on this page and apply from the time they are published, subject to applicable requirements.
Refund requests may also be affected by other terms communicated in connection with a specific appointment, estimate, part order or service.
Where specific written service terms apply to a particular transaction, those terms may also be considered when reviewing a refund request.
If you have a question about a service charge, cancellation, part, payment or refund request, please contact us using the available website contact options.
Provide enough information for us to identify and respond to your request.
Include the appointment date, appliance information and relevant payment details when available.
Briefly explain the charge or service issue you would like us to review.